CONCIERGE & SUPPORT
CUSTOMER HELP PORTAL
Got a question regarding sizing, tracking, order amendments, or our lifetime guarantee? Our dedicated concierge team is here to assist.
DIRECT CONCIERGE CHANNELS
For the quickest assistance, reach out directly to our London atelier desk:
Response SLA: Guaranteed within 6 to 12 hours
Atelier Desk: Monday – Saturday | 09:00 – 18:00 GMT
ORDER AMENDMENTS & CANCEL
Because our team prepares and dispatches orders rapidly to fulfill next-day delivery promises, amendment requests must be submitted within 30 minutes of checkout.
SEND A MESSAGE
MESSAGE TRANSMITTED
Our concierge team has received your inquiry.
TICKET #KY-CONCIERGE-84920
A dedicated specialist will review your inquiry and reply directly to your email within 6 to 12 hours.