SELF-SERVICE PORTAL
START YOUR RETURN OR EXCHANGE
We want you to be 100% satisfied with your piece. Enjoy seamless 30-day tracked returns and free size exchanges.
01
SUBMIT ONLINE
Enter your order details below to select whether you'd like a size exchange, store credit, or full refund.
02
PACKAGE CAREFULLY
Repack your piece securely inside its original protective velvet pouch, luxury presentation box, and outer packaging.
03
DROP OFF
Attach your pre-paid tracked shipping label and drop off at any Royal Mail Post Office or courier locker.
ACCESS YOUR RETURN
HYGIENE POLICY FOR PIERCED JEWELLERY: Due to strict UK health and hygiene regulations, pierced earrings and stud sets cannot be returned or exchanged unless received in a damaged or defective state.
RETURN CONDITIONS & FAQ
You have 30 days from the date of confirmed delivery to initiate a return or exchange request. Items returned after this period cannot be accepted for refund.
Once your return is delivered to our London atelier, our quality team inspects the items within 48 hours. Approved refunds are credited directly to your original payment method in 3 to 5 business days.
Yes! We offer free size/length exchanges for UK orders. Simply choose "Exchange for Different Length / Size" when generating your return label.