1. 30-DAY SATISFACTION WINDOW

Under our 30-day return policy, you have 30 calendar days from the date of confirmed delivery to request a return or exchange for any product purchased directly from the Kylucci official online store.

To qualify for a refund, returned items must be in original, unblemished, and unworn condition, complete with all security tags attached, protective velvet pouches, and presentation boxes.

2. HYGIENE RESTRICTIONS (EARRINGS)

In compliance with UK Health & Safety regulations, all pierced jewellery items (including stud earrings, hoop earrings, and drop earrings) are non-returnable and non-refundable once the tamper-evident packaging seal has been broken, unless a verified manufacturing defect is identified upon arrival.

3. EXCHANGES

We provide complimentary size exchanges for all UK orders. If your chain length or bracelet size is not the perfect fit, initiate an exchange through our Returns Portal to receive a prepaid label.

4. REFUND PROCESSING

Once your parcel is received and inspected by our London atelier quality team (usually within 48 hours of delivery), an automated email notification will confirm approval. Approved refunds are credited back to your original payment method within 3 to 5 business days.

5. LIFETIME CRAFTSMANSHIP GUARANTEE

All Kylucci jewellery pieces are covered by our Lifetime Craftsmanship Guarantee. Should your piece experience a manufacturing flaw (such as a broken clasp link or stone setting loosening through normal wear), contact support@kylucci.store with your order number and photos for an immediate replacement.