Client Services & FAQ
Instant answers to shipping, sizing, materials, and return questions.
Will Kylucci jewelry tarnish or turn my skin green?
Never. We use solid 925 sterling silver and thick 18K gold/rhodium plating. We never use cheap base metals like nickel or copper. Our jewelry is 100% waterproof and sweat-proof.
What are your global shipping rates and delivery times?
We provide complimentary tracked delivery on all orders worldwide, with an optional Express Priority Courier service available at checkout. Complimentary tracked shipping arrives in 7–12 business days; our Priority Insured line arrives in 5–8 business days with active end-to-end tracking.
What is your return & exchange policy?
We offer a hassle-free 30-day return and exchange window. If your piece doesn't fit or meet expectations, simply request an exchange or return label through our portal.
How does the Lifetime Guarantee work?
Every piece is covered by our lifetime warranty against craftsmanship flaws and tarnishing. Contact our digital concierge with your order number for a prompt replacement.
How do I choose the correct chain length?
Standard lengths range from 18" (collarbone fit) to 20" (universal standard) and 24" (relaxed chest drape). Review our interactive size guide on product pages.