Shipping & Delivery Policy
Effective Date: October 2026. Reliable, insured, and tracked white-glove courier shipping to over 180 countries worldwide.
01 Complimentary Worldwide Shipping
We believe purchasing high-fashion eveningwear should be an effortless experience. Kylucci Atelier provides Complimentary Worldwide Delivery ($0.00 / Free Shipping) on every order, with no minimum purchase required.
02 Order Handling & Cutoff Times
Each piece is hand-inspected, steam-pressed, and carefully packed prior to courier handoff:
- Handling / Processing Time: 1 to 2 business days (Monday – Friday).
- Order Cutoff Time: 17:00 (5:00 PM) GMT. Orders submitted after 17:00 GMT begin processing the following business morning.
- Weekend Orders: Orders placed on Saturday or Sunday begin preparation on Monday morning.
03 Transit Times by Destination
| Destination Region | Estimated Transit Time | Shipping Cost | Carrier Partners |
|---|---|---|---|
| United States & Canada | 3 to 5 business days | FREE ($0.00) | DHL Express / FedEx / USPS |
| United Kingdom & Europe | 3 to 6 business days | FREE ($0.00) | DHL Express / Royal Mail Tracked |
| Australia & New Zealand | 4 to 7 business days | FREE ($0.00) | DHL Express / Australia Post |
| Rest of the World (180+ Countries) | 4 to 7 business days | FREE ($0.00) | DHL Express / FedEx International |
04 End-to-End Shipment Tracking
The moment your package is picked up by our courier partner, you receive an automated shipping notification email containing your dedicated tracking number and carrier tracking link. You can also view live shipment progress at our dedicated Order Tracking Portal.
05 Signature Atelier Packaging
Every Kylucci garment is dispatched in protective luxury garment wraps to prevent creasing and preserve fabric finish throughout transit.
06 Customs Duties & Taxes
All international orders are dispatched delivery-friendly. For most international destinations, packages clear customs smoothly without additional fees. If regional import clearance or duties arise in specific jurisdictions, they are handled in accordance with standard international parcel regulations.
Urgent Event or Delivery Inquiries
Need a gown delivered for an upcoming gala, milestone ceremony, or red-carpet event? Reach out to our logistics desk.
EMAIL: SUPPORT@KYLUCCI.STORE